Frequently Asked Questions
Everything guests ask us most often, in one place. Can't find your answer? Contact us.
Your questions
Where is Hotel Firenze 2000 located?
Hotel Firenze 2000 is at Viale Raffaello Sanzio 16, in Florence’s Oltrarno district — about a 20-minute walk from Ponte Vecchio, and well connected to the city centre by tram and bus.
Are the rates on your website the best available?
Yes: booking directly through our online system guarantees you our best rates.
Do you offer flexible cancellation policies?
For flexible offers, cancellations within the policy terms carry no charge, and any pre-authorisation is released accordingly.
Can I cancel or change a prepaid rate?
No — prepaid rates are non-refundable and cannot be changed or cancelled.
Do I need a valid credit card to book?
Yes, a valid credit card is required to guarantee the booking. Note: we do not accept American Express.
How long does the pre-authorisation take to be released?
It depends on your card issuer and can take between 7 and 30 days.
Does the hotel have a garage?
The hotel doesn’t have its own garage, but we partner with a nearby garage offering a special rate of €30 per 24 hours. Car drop-off and pick-up at the hotel are included at no extra cost.
Is Wi-Fi available in the hotel and in the rooms?
Yes, Wi-Fi is available free of charge throughout the hotel.
Is it easy to reach the historic centre from the hotel?
Yes: our Oltrarno location makes the historic centre easy to reach on foot or by public transport (tram and bus).
How do I reach the hotel from Santa Maria Novella station?
From the station area, take the T1 tram towards Villa Costanza, get off at the Paolo Uccello stop and walk a few minutes to Viale Raffaello Sanzio 16. Florence’s urban ticket is valid for 90 minutes after validation.
What are the advantages of booking directly with you?
Booking on the official website gives you free late check-out (subject to availability), the lowest guaranteed rate, priority for room-upgrade requests and early check-in on request, plus complimentary local tips and restaurant reservations from the family.
Can you help me arrange tours, museum tickets and transfers?
Yes: we directly arrange group tours, skip-the-line museum tickets, outlet shuttle transport and restaurant reservations. Contact us before your arrival or ask at reception when you check in.
What are the check-in and check-out times?
Check-in is from 14:00 to 00:00 and check-out is by 10:00. Arrivals outside these hours carry a €20 supplement and must be confirmed with the hotel — please always let us know your arrival time in advance.
What do I need at check-in?
Guests must present a photo ID and a credit card at check-in. There is no minimum age requirement.
Are pets allowed?
No, pets are not allowed at the hotel.
Is the hotel suitable for families with young children?
Yes: children of all ages are welcome and we have rooms for up to 5 guests. A cot is available on request for children aged 0–2 (€10 per night, subject to availability); extra beds are not available.
Book direct for the best rate
Check Availability or call +39 055 290 756